More effective ways of providing advice and guidance to staff and managers have been developed by the operational HR department led by Service Manager Elaine Bell. They will be available thanks to a new system called HR Connect and will be launched on July 30th through a dedicated telephone helpline manned by an HR adviser and an online portal.
The new online resource, which will be accessible through the staff Intranet, is a one-stop shop for all aspects of operational HR, including job vacancies, organisational policies, frequently used forms, managers and staff guidance and a new ‘Contact Us’ form for any enquiries. These enquiries will be sent to the new generic HR email address firstname.lastname@example.org and accessed by the HR team.
The HR Helpdesk, for situations where managers and staff need to seek advice from an HR professional, will be available through a new telephone number 0330 041 4694 from 8.30am to 4.30pm Monday to Friday. Enquiries will be discussed and simpler cases resolved. Anything more complex will be escalated to senior HR colleagues.
Team Leader, Evelyn Lyle is keen to stress that high standards of personal interaction with managers and staff will be maintained, partly as the helpline will be manned on a rota basis by HR practitioners and casework will continue to have dedicated HR support. Close working relationships with each directorate will remain the focus of HR Managers.