Our most talked about and highly valued training this year has been ‘Crucial Accountability’. This is a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency, and reducing resentment. The training uses video, group discussions, skills practice and real-life examples to make the course both entertaining and engaging.
To date, 125 managers have been trained and a further one day training course is available for managers from September 2017. Check the NHS Forth Valley training bulletin on the Staff Intranet for more information.
Feedback from recent sessions:
“This has been the most useful training I have done in years.”
“I wish this had been available years ago.”
“I’m now having the right conversations about what I expect and timescales for completion of work and it’s getting results.”
