Driven to Succeed

Thanks to new ways of working by our team of NHS drivers, patients across Forth Valley are getting a better service. The team has won the NHS Scotland Facilities Innovation Award for changes made under a programme ‘The Generic Worker: The Drivers Journey’ which has led to additional specimen uplifts at 51 health centres and the delivery of pharmaceutical supplies within Forth Valley Royal Hospital at weekends, which is freeing up clinical staff.

NHS Forth Valley Linen and Transport Manager Karen McKay said staff were delighted with their success. She explained: “Evidence suggested that traditional ways of working weren’t making the most effective use of time and talent. We reviewed the drivers’ rota and, as a team, looked at systems and training needs. This led to the birth of the generic worker role. Not only have staff played an active role in modernising health services for the benefit of patients, but they too have benefitted in terms of their own personal development.”

All drivers are now equipped with trackaphones and routes have been re-drawn to maximise efficiency The  new ways of working has also substantially reduced the use of external transport providers with NHS Forth Valley drivers  now taking pharmaceutical supplies to community hospitals at weekends and transporting health records between sites. They are also making direct deliveries of health records to the Acute Assessment Unit at Forth Valley Royal Hospital, ensuring that the most urgent case notes are in the right place at the right time for the right patient.

In addition to providing a better service, the redesigned routes have also led to a reduction in fuel consumption and Co2 emissions from the fleet of around 60 vans and lorries.