The friendly voices which greet callers to Forth Valley Royal Hospital have achieved recognition for going the extra mile to help people. The team, comprising Ann Reynolds, Patricia Dickson, Kate Scott, Ruth Crawford and Mary Jane MacDonald were recently nominated for two Serco star awards. The first was for the assistance and support they provided to the Emergency Department in managing the response for a very ill patient, for which they were nominated by Dr Roger Alocock. The second was for their work to develop and improve the on-call boards in their department.
The boards change daily and are used for on-call and emergency situations. To ensure accuracy and ease of locating the correct person in a challenging situation, the team created different colour markers for each different on-call area. They trialled this for a number of weeks, making changes along the way. The new way of working has now been fully implemented and praised by both Serco and NHS colleagues.
