Congratulations to Aileen Haggerty and Ann George from Serco’s Customer Support team who recently received star awards. Aileen, a relief domestic who is currently working in ward B11 at Forth Valley Royal Hospital, overheard a patient joking with the housekeeper. He said that as it was his last day in hospital (he was being transferred to a hospice later that day) he fancied a bacon roll for breakfast for a change. Aileen went to the restaurant where she purchased a bacon roll and brought it back for the patient. Ann George, a Serco team leader, was nominated by colleagues for all the hard work she put in to make and sell Easter baskets earlier this year. This helps to raise money for local charities – including the neonatal ward at Forth Valley Royal Hospital.
Laura Frame, a Catering Team Leader with Serco, also won a Star Award after she stepped in to ensure that a patient was able to celebrate a special day with her family. A relative of the patient had originally planned to take her to the restaurant for afternoon tea and had booked a table. However, on the day, the patient wasn’t well enough to leave the ward so the booking had to be cancelled. When Laura and the catering team heard about this they made arrangements for the food to be boxed up and taken to the ward so that the family could still celebrate together. They also footed the bill for the catering and the family praised Laura for being so caring and helping to make a bad day a bit more pleasant.
